Official Gameweave Support

This is the official Gameweave support page. Gameweave is a platform for playing, creating, and sharing board games online. If you need help, you are in the right place.

Browse help articles

Account & sign-in

Sign-in options

The six ways to sign in to Gameweave, and how to tell which login method you used.

Recover your account

Locked out or can't log in? Start here — a decision tree across every sign-in method.

Magic link or sign-in code never arrived — expiry, spam folders, and resending.

Lost your passkey device

Lost or replaced the device with your passkey (Face ID, fingerprint, or Windows Hello) — fall back to email, then remove the old credential.

Lost access to your email

Your sign-in email inbox is unreachable — shut down, lost, or no longer yours — here's another way in.

Games missing after signing in

Games played before signing in are missing — what the anonymous-to-registered merge moves, and what it does not.

Duplicate accounts

Ended up with two accounts by accident, and how Gameweave merges them.

Apps & devices

Install the app

Install Gameweave to your home screen on mobile, or download the desktop app.

Notifications not arriving

Push notifications stopped arriving — push is per device, plus email preferences.

Creating & publishing

Publish held or rejected

Your submission is stuck in review, held, or rejected — read the publish timeline, appeal it, and see why a security gate can't be cleared.

Playing games

A game won't load

A game is stuck loading or shows a network error — offline mode and stale installs.

Disconnected mid-game

You got disconnected mid-game — queued moves, reconnecting, and resuming play.

Play with a friend

Invite codes, join links, and game tables — playing with friends.

Privacy & your data

Delete your account

Deleting your account is scheduled and cancellable — what is erased, and when.

Download your data

Export a copy of your Gameweave data, and what is included.

Safety & policy

Report someone

Report abuse or objectionable content, block a user, and what happens after you report.

Still need help?

If the assistant or the articles above did not answer your question, you can reach the Gameweave support team — no account required — by email at support@gameweave.com. Tell us what you were doing and what went wrong, and we will get back to you.